Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the invoice or proof of purchase.

To start a return, you must first contact us at sales@thedowntoearth.com or at (620) 584-4704. If you are unsatisfied with your purchase, you can send your order back to Down To Earth Returns 10931 S 227th St W Viola, KS 67149 and please include your invoice or order number inside your package. If your return is accepted, you will receive your refund within 3-5 business days of us receiving it. If your return is not accepted, we will reach out to you and try to resolve the issue. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@thedowntoearth.com or (620) 584-4704.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.